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The Influence of Technology on Customer Service Experience

Oct 30, 2019
by Tatiana

Technology is simply the collection of techniques. In customer service, technology is not just a tool a business should have but it is an integral part. And it’s used in creating an innovative experience in customer care services through enabling effective and efficient service delivery. (more...

Want Happy Consumers? Get Live Chat Software for Your Website!

Sep 15, 2019
by Tatiana

Many businesses aim to make their consumers happy through the quality of their customer services. However, one mode h...

Website Chat Support Versus Feedback Forms: Which Is Better?

Sep 11, 2019
by Tatiana

Generating leads by directing traffic to your website is an age-old strategy that determines your conversion rate and...

4 Chat Tips for Engaging Customers on Live Chat Systems

Sep 9, 2019
by Tatiana

Live chat systems have become part and parcel of a lot of online businesses today. Five out of ten websites you visit...

5 Customer Service Trends for Online Businesses

Sep 6, 2019
by Tatiana

With the business world progressing faster than ever, there are various areas that are undergoing innovation. One par...

Why Should You Consider Website Chat Integration?

Sep 5, 2019
by Tatiana

What can you do to improve your customer service experience? How can you serve them faster than you already do? If yo...

5 reasons why your customer is always the king

Aug 14, 2019
by Tatiana

You are probably looking forward to expanding your business. This is possible but you should understand that the deci...

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