It’s no secret – live chat will increase your online sales. Because HelpOnClick.com has software that allows your employees to handle multiple chat sessions simultaneously, we can increase productivity, guaranteed. Properly configured messages can increase a website’s conversion and raise revenue without additional marketing ploys.
But there’s more to our software than simply being a side-kick to an employee:
- Chat transcript directly to email
- Spell check
- Black listing
- Away Mode
- Mobile App
- 24/7 customer support
We want your business to succeed. We began our company 10 years ago in response to our own dissatisfaction with the current chat technology. It felt cold and alien and didn’t inspire confidence at all. We want to make your customer relationships easy to manage and productive for both parties.
HelpOnClick.com can help online businesses in a myriad of ways:
- Increase staff productivity by 50%
- Maintain current resolution rates
- Identify and manage problems before they become too big to handle
- Reduce the amount of visitors’ abandoned shopping carts
- Increase merchandise or service purchases by 35-40%
- Help you promote, engage, integrate, analyze, manage and succeed
Small businesses need to sell more products and services in order to grow. Large businesses need to manage their customers so they stay happy in order to grow or simply maintain their success. But whether your are a successful and established business or one just starting out, no one wants to spend a lot of money on a product that promises everything but delivers very little.
It’s important to offer customers the confidence and assurances that you care about them. Our software is built with the utmost reliability standards and modern state-of-the-art technologies. Your clients want answers to their questions on your products and/or services and they want them in a timely fashion. Customer satisfaction, or the lack thereof, is one of the main complaints customers have with an online business. Here are some of our key features:
- Customizable interface
- Track and manage your customers’ data and behaviour
- Transfer chats quickly and seamlessly
- Include code to place a chat button on your website that clients can initiate
- Agents can have information on valued customers at their fingertips – geographic location, marketing campaign and customer records
When it comes to pricing, we’re all upfront. We offer our clients a 14-day trial on our HelpOnClick software. Your customers deserve the best online support you can give them. Let us help YOU!