Whether you gain a sale or lose one, a slightest edge over your competitors can decide that. Today’s markets are highly competitive. We live in world of touch-tone customer service support software, where live chat integrated to a website definitely makes your business stand out. When a competitor has not made use of the fact, you can give your prospects the ability to chat with a live person, address their queries and turn them to long term customers. If you are looking for a crucial selling point that gives you upper hand over your competitor, its live chat!
Along the process of internet development, the people choosing it as a medium of shopping have become smarter and know exactly what to expect from the online sellers. While making online transactions they prefer to go for the stores that provide live customer support, nothing less than what they used to get from the brick and mortar stores. Andersen Consulting did a poll on the percentage of online shoppers that buy from the stores that offered live customer support. It turned out 62% of the total online consumers opted for them, over the ones that had no live chat integrated to the website.
HelpOnClick is the customer service support software that can be integrated with several CMS, WordPress being top of them.
Majority of the ecommerce website are developed in WordPress since its cheap, easy to use, many users at many places can access it as well as quick to optimize for search engine results. So it was a given for HelpOnClick to develop a WordPress live chat plugin to make live support just perfect.
If you have a beautiful ecommerce website in WordPress HelpOnClick chat widget in the corner, all you have to do is:
- Delight Your Customers with Virtually No-Wait Support
- Impress Them with 24/7 Availability
- Attract Them for Repeat Visits
- Have Them Stay Longer On Your Website
- Increase Customer Satisfaction
- Optimize Conversion And
- Sky Rocket the Sales Graph!
Main Website Product Tour Live Chat Plugin Guide
Live sales and live support chat services are no longer the novelty they once were; they’ve matured into a serious sales and support tool. These days, if you’re not using one of these services for your online store, it is possible you are missing out on valuable sales opportunities.