We are happy to introduce you our new amazing contact toolbar, which includes several contact options for your website visitors. Log in to your HelpOnClick operator panel now to check out the new toolbar!
The HelpOnClick live chat software offers several engagement options for the online chat, such as a widget, a button, a direct link, and an iframe. Now we have added another powerful option, that may become the main contact point on your website. You can find it in your operator panel under the following tabs: “Admin” —> “Code”, and on the “Code” page choose “Toolbar”.
The contact toolbar is a set of buttons that allow website visitors to enter a chat, send an email, contact you via Skype, or read your Twitter and Facebook feeds.
The toolbar can be placed on the bottom of your website, or on a side (vertical position). You can customize the color of the toolbar, buttons names, and select icons. You decide if you want to use all available contact options, or only some of them. There is also a possibility to create up to three custom buttons. Live preview will help you estimate the results of customization in the real time. To access the toolbar editor, click on the “Open widget builder” button on the “Code” page.
Another great tool that is released is eye-catchers. Eye-catchers grasp your visitors’ attention and engage them to start a chat, or contact you via other available options.
You can select an eye-catcher from the library (“Admin” —> “Code” —> “Toolbar” —> “Open widget builder” —> “Invitation” —> “Custom image” —> “Choose from library”), or upload your own design.
The eye-catchers use the same automated invitation rules, that apply to the chat widget. There are two types of the eye-catchers. The first one has a classic view: a picture of an operator and an invitation text. It is fully synchronized with the invitation rules regarding timing and messages. The second one is more creative. It is a custom image which pops up in correspondence with the invitation rules, but the invitation text stays unchanged, as it is a part of the image.